pgknbd Privacy Policy

Section 1

Data We Collect

pgknbd collects personal data in several categories, each serving a specific and legitimate purpose in the operation of the platform. The table below sets out the categories of data we collect, together with the specific data points within each category.

Section 2

How We Collect Your Data

pgknbd collects personal data through the following mechanisms. In every case, data collection is limited to what is necessary for the stated purpose.

• Direct collection — registration: When you create a pgknbd account, you provide your name, date of birth, email address, and mobile number directly through the registration form. This data is stored securely in your player profile from the point of account creation.
• Direct collection — KYC: When you submit identity verification documents (Bangladesh NID or passport), those documents are processed by pgknbd's verification team and, where applicable, a third-party KYC service provider. Document images are stored only for the duration required by our retention policy.
• Direct collection — deposits and withdrawals: When you make a financial transaction on pgknbd, transaction reference data and partial payment method identifiers are recorded. Full card numbers and mobile banking PINs are never stored by pgknbd — these are handled entirely by the respective payment gateway.
• Automated collection — cookies and tracking: When you visit pgknbd.net, our platform automatically collects technical data including your IP address, browser type, device information, and session behaviour through cookies and server-side logging. See the Cookies section for full details.
• Automated collection — gameplay: As you play casino games or place sports bets on pgknbd, your game actions, bet amounts, outcomes, and session timestamps are recorded automatically by our gaming and sportsbook systems. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Third-party sources: In limited circumstances, pgknbd may receive data about you from third-party sources — for example, fraud prevention databases or identity verification services — for the purpose of verifying your identity or protecting the integrity of the platform.

Section 3

Why We Use Your Data

Every instance of personal data processing at pgknbd is carried out for a specific, documented purpose. We do not process personal data for purposes that are incompatible with the original reason it was collected. The primary purposes for which pgknbd processes personal data are set out below.

pgknbd will never use your personal data to make solely automated decisions that produce significant legal effects on you without providing you with a means to request human review of that decision.

Section 4

Data Sharing & Third Parties

pgknbd shares personal data with third parties only where it is strictly necessary for the operation of the platform, required by law, or explicitly consented to by you. We do not sell or rent personal data to any third party. The categories of third parties who may receive your data, and the basis for sharing, are described below.

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank receive the minimum transaction data required to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and applicable financial regulation. pgknbd does not store full payment credentials.
• KYC and identity verification services: Where a third-party identity verification provider is used to support the KYC process, your identity documents and personal details are shared with that provider under a strict data processing agreement that limits use to identity verification only.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive a session token and player alias to launch and authenticate game sessions. These providers do not receive your full identity data, payment information, or contact details.
• Fraud prevention and analytics services: Aggregated and pseudonymised technical data (IP addresses, device fingerprints, session patterns) may be shared with fraud detection services to protect the platform and its players. This data does not identify you by name.
• Legal and regulatory authorities: pgknbd may be required to disclose personal data to competent legal or regulatory authorities in response to a valid legal order, court order, or regulatory investigation. pgknbd will notify you of such a disclosure where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of the pgknbd business or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

Section 5

Cookies & Tracking Technologies

pgknbd uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform efficiently, remember your preferences, and understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot carry viruses.

pgknbd uses four categories of cookies, described below. You can manage your cookie preferences through your browser settings at any time. Note that disabling certain categories of cookies may affect the functionality of the pgknbd platform.

Most browsers allow you to control cookies through their settings. To manage or delete cookies, consult the help documentation for your browser (Chrome, Firefox, Safari, Edge, or the default browser on your Android or iOS device). Clearing cookies will log you out of your pgknbd session and may reset any locally stored preferences.

Section 6

Data Retention

pgknbd retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as we are legally required to retain it. The following retention periods apply to the main categories of personal data we hold.

When a retention period expires and no other legal basis requires continued storage, pgknbd will securely delete or irreversibly anonymise the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

If you request account closure, pgknbd will cease active processing of your personal data immediately upon closure. However, the retention periods above apply to the historical records of your account activity and transactions, which must be kept for compliance purposes even after account closure.

Section 7

Your Data Rights

As a pgknbd account holder, you have meaningful rights over your personal data. These rights are summarised below. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". pgknbd will acknowledge your request within 2 business days and respond substantively within 7 business days. In complex cases, we may require up to 30 days — you will be notified if this applies.

Section 8

Data Security

Keeping your personal data secure is a foundational commitment at pgknbd. We implement a layered approach to data security that encompasses technical controls, organisational procedures, and ongoing staff training. The following measures are in place across all data processing systems.

• SSL/TLS encryption in transit: All data exchanged between your browser or app and pgknbd's servers is encrypted using TLS 1.2 or higher. This protects your login credentials, payment data, and personal information from interception during transmission.
• Encryption at rest: Sensitive personal data fields — including identity document references, financial identifiers, and account credentials — are stored encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within pgknbd's internal systems is restricted to staff who need it to perform their duties. Role-based access controls and multi-factor authentication are enforced for all staff accessing player data systems.
• Password storage: Player account passwords are never stored in plain text. pgknbd uses industry-standard one-way hashing algorithms with per-account salts to store password data. Even pgknbd staff cannot retrieve your password — only a reset is possible.
• Penetration testing and audits: pgknbd conducts regular security assessments of its platform infrastructure, including periodic penetration testing by qualified security professionals, to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that is likely to result in risk to affected players, pgknbd will notify affected account holders by email to their registered address without undue delay. The notification will describe the nature of the breach, the data affected, and the steps pgknbd is taking to address it.

While pgknbd takes every reasonable technical and organisational measure to protect your data, no platform operating over the public internet can guarantee absolute security. You are responsible for maintaining the confidentiality of your own pgknbd account password. If you believe your account has been compromised, contact [email protected] immediately.

Section 9

Minors & Privacy

Age verification is a mandatory step in the pgknbd KYC process. Before processing any withdrawal, every account holder is required to submit a valid Bangladesh National ID (NID) or passport that confirms they are aged 18 or above. Accounts that cannot be verified as belonging to an adult will be suspended pending review and will not be permitted to withdraw funds.

If you are a parent or guardian and believe your child has registered an account on pgknbd, please contact [email protected] immediately. Provide as much detail as possible — including the email address or mobile number used to register — and our team will investigate and close the account within 24 hours of confirmation.

pgknbd does not direct any marketing communications, promotional content, or game advertising toward persons under the age of 18. All promotional materials reference the 18+ requirement prominently. We support national and international initiatives aimed at preventing underage gambling and take our responsibility in this area seriously.

Section 10

Changes to This Policy

pgknbd may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. We are committed to communicating any meaningful changes clearly and in advance.

Material changes: Where a proposed update materially affects how we collect, use, or share your personal data — or significantly alters your rights under this policy — we will notify all registered account holders by email to their registered address at least 7 days before the updated policy takes effect. The notification email will summarise the nature of the changes and include a link to the full revised policy.

Minor changes: Non-material updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact details — may be published without advance email notification. The effective date displayed at the top of this page will be updated on every revision, whether material or minor.

Continued use: By continuing to use the pgknbd platform after the effective date of a revised Privacy Policy, you acknowledge that you have read the updated policy and accept its terms. If you do not accept a revised policy, you may request account closure and the return of your available balance by contacting [email protected] before the revised policy's effective date.

The current version of this Privacy Policy is always accessible at pgknbd.net/privacy-policy. We recommend bookmarking this page and reviewing it periodically to stay informed about how pgknbd handles your personal data.