pgknbd has built its responsible gaming framework around one principle: players come before profit. Every protective tool on this page is free, immediate, and available to all registered account holders without any waiting period or approval process.
Set daily, weekly, or monthly deposit limits directly from your account settings. Reduce your limit at any time — changes take effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before it becomes active.
Request a self-exclusion period of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. Once active, your account is immediately locked, all marketing communications stop, and re-registration is blocked for the exclusion period.
Set a session time limit between 15 minutes and 8 hours. When your session timer expires, pgknbd will log you out automatically and require a deliberate action to return — giving you a natural pause to reflect before continuing.
Enable on-screen reality check pop-ups at intervals you choose (every 30, 60, or 90 minutes). Each pop-up shows your session duration, net win/loss for the session, and gives you a clear option to stop or continue — your choice, always.
If you feel that gambling is affecting your wellbeing, finances, or relationships, pgknbd's English-language support team is available 24/7 at [email protected]. All welfare conversations are handled with complete confidentiality.
Our Commitment
pgknbd's Responsible Gaming Pledge
Responsible gaming at pgknbd is not a regulatory checkbox — it is a genuine operating principle embedded in everything from our product design to our customer support training. Every member of our support team based in Bangladesh Standard Time (UTC+6) is trained to recognise the indicators of problem gambling and to respond with empathy, care, and actionable guidance.
pgknbd's responsible gaming framework is built on four pillars: prevention (age verification and identity checks that keep underage players off the platform), control (tools that let players manage their own time and money), intervention (proactive outreach when unusual patterns are detected), and support (signposting players to professional counselling and crisis resources where needed).
Age Restriction
18+ Policy — Strictly Enforced
Age verification is mandatory at pgknbd. Before a player can make their first withdrawal, they are required to complete our Know Your Customer (KYC) process by submitting a valid Bangladesh National ID (NID) or passport. Our verification team reviews every document submission. Accounts that cannot be confirmed as belonging to a player aged 18 or above are suspended immediately.
If you are a parent or guardian and have reason to believe your child has created an account on pgknbd, please contact [email protected] immediately. We will investigate within 24 hours, close the account, and return any deposited funds. We take underage gambling extremely seriously and cooperate fully with family members raising such concerns.
- Bangladesh National Identity Card (NID)
- Valid Bangladeshi Passport
- Birth Certificate (for age confirmation support only)
- Account is immediately suspended
- All pending withdrawals are placed on hold
- Any deposits made are returned to the original payment method
- Account is permanently closed with no ability to re-register
pgknbd also recommends that adults who share devices with younger family members make use of parental control software to prevent minors from accessing gambling websites. Free parental control tools are available for all major Android and iOS devices widely used across Bangladesh.
Deposit Limits
Set Your Deposit Limits
Deposit limits are one of the most effective responsible gaming tools available. By capping how much you can deposit over a set time period, you ensure that your gambling activity stays within a budget you are comfortable with — regardless of how a session is going in the moment.
| Limit Type | Period | How to Set | Takes Effect | Cooling-Off to Increase |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Account Settings → Responsible Gaming | Immediately | 7 days before increase is active |
| Weekly Deposit Limit | Rolling 7 days | Account Settings → Responsible Gaming | Immediately | 7 days before increase is active |
| Monthly Deposit Limit | Calendar month | Account Settings → Responsible Gaming | Immediately | 7 days before increase is active |
| Loss Limit | Daily / Weekly / Monthly | Contact [email protected] | Within 2 hours of confirmation | 7 days before increase is active |
Important: How the Cooling-Off Period Works
Reducing your deposit limit takes effect immediately — there is no delay. However, if you request to increase a limit you have previously set, a mandatory 7-day cooling-off period applies. This means the increase will only become active 7 days after you submitted the request. This delay is intentional — it gives you time to reconsider during a moment of impulse and ensures the limit serves its protective purpose.
Deposit limits apply to all payment methods accepted on pgknbd — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank transfers. The limit is applied at the account level, so switching payment methods does not reset or bypass an active limit.
Self-Exclusion
Self-Exclusion — Take a Break
Self-exclusion is the strongest account-level responsible gaming tool pgknbd offers. When you activate a self-exclusion, your account is locked immediately — you cannot log in, deposit, place bets, or receive any promotional communications for the duration of the exclusion period. pgknbd will also make reasonable efforts to prevent you from opening a new account during an active exclusion period.
Log in to your pgknbd account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred exclusion period. Your account will be locked within minutes of submitting the request.
If you prefer, email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and preferred exclusion period. Our team will lock your account within 2 hours and confirm by reply email.
For exclusion periods of 30 days to 12 months, your account does not automatically reactivate when the period expires. You must actively contact [email protected] to request reactivation. A mandatory 24-hour reflection period is applied before reactivation is processed. Permanent exclusions are never reversed.
Session Controls
Time-Out & Session Controls
Not every player who needs a break wants a full self-exclusion. pgknbd's time-out and session control tools provide lighter-touch options that help you stay aware of how long you have been playing and give you structured opportunities to pause and reflect.
Set a maximum session length between 15 minutes and 8 hours. When the limit is reached, pgknbd logs you out automatically and displays a message summarising your session. You can set a new session limit at any time from Account Settings.
Enable on-screen reminders at 30, 60, or 90-minute intervals. Each pop-up shows you how long you have been playing, your net result for the session, and gives you a clear option to end the session or continue. These reminders are designed to interrupt automatic play behaviour.
Take a break of between 1 and 42 days without committing to a longer self-exclusion period. During a time-out, your account is suspended and you cannot log in or deposit. Unlike a self-exclusion, a time-out can be set to expire automatically on a specific date.
Set a net loss threshold for your daily, weekly, or monthly play. When your losses reach the threshold you have configured, pgknbd will send you an in-platform notification and optionally log you out for the remainder of the period, depending on your preference settings.
All session control settings are accessible directly from your pgknbd account under Account Settings → Responsible Gaming. Changes to time limits and reality check intervals take effect immediately. If you need assistance configuring any of these tools, our 24/7 English-language support team at [email protected] can guide you through the process step by step.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. Being aware of the early warning signs is an important first step toward taking action before gambling causes serious harm to your finances, relationships, or mental health.
Self-Assessment
Honest Self-Assessment Questions
Answering these questions honestly — for yourself, not for anyone else — can help you understand whether gambling is having a negative impact on your life. If you answer "yes" to three or more questions, we encourage you to take a break and seek support.
Have you ever spent more money gambling than you intended to when you started a session?
Have you gambled to try to recover money you had previously lost?
Have you ever lied to a family member, friend, or colleague about how much you gamble or how much you have won or lost?
Have you borrowed money — from anyone, including bKash or Nagad credit facilities — to fund gambling activity?
Have you missed work, study, family time, or another important commitment because you were gambling or thinking about gambling?
Do you feel anxious, irritable, or low in mood on days when you do not gamble?
Have you tried to cut down or stop gambling and found it difficult or impossible?
Has gambling caused any financial problems for you or your household — such as unpaid bills or reduced ability to buy food, medicine, or essential items?
Getting Help
Getting Help & Support
Recognising that gambling has become a problem is a significant and courageous step. pgknbd wants to make it as easy as possible for players in Bangladesh to access the right support — whether that means using our in-platform tools, speaking with our welfare team, or connecting with a professional counselling service.
pgknbd Welfare Support
Our English-language welfare support team is available 24 hours a day, 7 days a week — including Eid, public holidays, and national events. We aim to respond to all welfare-related enquiries within 2 hours.
Contact us at
[email protected]Subject line: "Responsible Gaming Support"
Professional Counselling Resources
If you feel you need professional support beyond what pgknbd can provide, we encourage you to reach out to mental health and addiction counselling services. Bangladesh has a growing network of certified counsellors who specialise in behavioural addiction.
Kaan Pete Roi (Bangladesh mental health helpline) — a confidential emotional support service available in Bangladesh for those experiencing distress, including gambling-related harm.
When you contact pgknbd's support team about a responsible gaming matter, you will never be pressured to continue playing, offered a bonus to stay, or made to feel that your concern is unwelcome. Our welfare team operates independently of our marketing and retention functions — their sole focus is your wellbeing.
- Self-exclusion requests — processed within 2 hours of your email or instant via Account Settings
- Deposit limit assistance — our team can set or reduce limits on your behalf if you are unable to access Account Settings
- Account closure — permanent account closure is available at any time, no questions asked, with your available balance returned to your registered payment method
- Marketing opt-out — request removal from all promotional communications immediately; we will process this within 1 business day
- Family member enquiries — if you are concerned about a family member's gambling, our team can advise on what steps can be taken to protect them
- Financial counselling signposting — if gambling has caused financial difficulties, our support team can point you toward debt counselling and financial support organisations operating in Bangladesh
Remember
You Are Always in Control at pgknbd
Every responsible gaming tool on this page is free to use, takes effect immediately (for reductions and exclusions), and is available to every registered player. You do not need to explain your reasons, justify your decision, or meet any threshold of severity. If you want to set a limit, take a break, or close your account — that is always your right, and pgknbd will support you without hesitation.
Continue Exploring pgknbd
Play Smart. Play Safe. Play at pgknbd.
Responsible gaming is the foundation of everything pgknbd does. When you are ready to play — within your limits and for the right reasons — explore our full range of cricket betting, live casino, and slot titles. 18+ only.
18+ Only — Gambling Can Be Addictive. Play Responsibly.